Frequently Asked Questions

• If you have already purchased the older version of the app, then please click on ‘Unlock’ option and Sign up using a valid Email ID.

  
  

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• There might be third party audio enhancement application or third party audio drivers installed on your system. When this driver/application works with Boom, it might cause the audio enhanced by Boom to be distorted or you might not be able to hear any sound.

  To avoid such problems, when the third party application switches the sound output to an audio driver in System Preferences, Boom turns off its effect and displays a notification saying “Unsupported Audio Driver”.

  
  

  To resolve this:

  • You have to quit the application which is using this driver.
  • Launch the Activity Monitor and search for the name of the app. Make sure that no Helper of this application is running in the background. If you find any helper application with the same name, quit the Helper application by clicking on ‘X’ mark of Activity Monitor.
  
  
• Now select your preferred Sound Output like Headphone or Internal Speakers from the “O/P device” option.


• However, if you want to hide the “Unsupported Audio Driver” notification, you can do that by unselecting the option 'Notify me when unsupported audio driver is selected’ from the Boom Settings.



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• PAt times, on your Mac, you cannot hear any audio. This happens when your Sound Output device is selected as HDMI or Bluetooth speakers/headphones but its muted, and you’re trying to listen to audio on System Speakers without knowing that HDMI or Bluetooth speakers/headphones is selected as your Sound Output. But worry no more! With this update Boom 3D introduces the new “O/P device” option, which will help you to check which is your active Sound Output within the app and you can unmute HDMI or Bluetooth speakers/headphones to avoid such issues. You can also change your audio output to system speakers or headphones.

  
  

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• If you are an existing user of Boom 3D and just updated the app to the latest version, then you need to create a Boom account as per the new Login model in order to restore your purchase. Once you created the Boom account, then Login with the email ID that you have used while creating the account. Please go through the below link to know the steps to create an account: https://www.youtube.com/watch?v=fr00HfGTzMA

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• • One account lets you access the app on 2 devices.
  • To use Boom in the second device, you have to simply sign in from the app.

  *Note: We are ceasing the sale of Family pack, but the existing users can enjoy their Family pack on 5 devices.

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• 1. The latest version of Boom 3D for Mac does not need any Registration/Activation code.
  2. You can just Login with the Email ID that you have used while creating the account.

  DIY video link for more info: https://www.youtube.com/watch?v=uWddP3lDmWY

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