Boom3D Help Center

Frequently Asked Questions

  • In order to receive the system-wide audio data and apply audio effects on it, Boom requires permission to access microphone as per the audio technology requirement on Mac. Boom doesn't use any data from microphone other than the ambient noise to tune the audio and doesn't record any data from the microphone.

    Hence, please allow Boom app to access your microphone in the latest Mac OS Mojave. (Refer the screenshot attached)

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  • Due to the installation of third party audio drivers like Soundflower or if the audio components of Boom 1/Boom 2 exists or if the external monitor/display connected, then the Mac will automatically select the mentioned devices as sound output.

    Please select “BoomAudio” manually as the Sound output from the System Preferences to get the audio again.

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  • Please send the below details in order to check and fix the issue.

    1. Mac device, OS version and Boom 3D app version
    2. Screenshot of the Sound output window in System Preferences when Boom is running
    3. Whether you have installed any other third party driver like Soundflower and similar driver based software.
    4. Please keep your Console app open, do a search for ‘Coreaudio’ and 'Boom’ logs when the issue reappears and send it to us.
  • Feedback

    Still haven't found what you're looking for?
    1. Mac OS version and Boom 3D app version
    2. Screenshot of the Sound output window in System Preferences
    3. Whether you have installed any other third party driver like Soundflower and similar driver based software.
    4. Please keep your Console app open, do a search for ‘Coreaudio’ and 'Boom’ logs when the issue reappears and send it to us.
    5. Are there any other Launched/Running apps at the time of the crash?
  • Feedback

    Still haven't found what you're looking for?
  • Please select the option 'Sleep when idle’ from the Boom settings. (Refer to the screenshots)



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DIY Videos

How to use 3D effects and other features
How to use Boom system-wide
How to adjust 3D Surround Sound
How to reduce CPU consumption while using Boom
How to change EQ Presets?
How to use the Boom Audio Player?
How to create Custom Equalizer?
How to select headphone type?
How to use the Apps Volume Controller?
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