General FAQ
- How do I contact Global Delight for support?
- You are in the right place! Just click on the product you are looking for and you will see the documentation. If it is not covered there, you can check the forum. If you find that it is not located anywhere in the site, send an email to our Tech Support team and our support team will get in touch with you within a business day.
While we will try our best to respond to your queries as early as possible, at times we may not reply within a business day due to the amount of emails we receive. In such cases we assure you that your query will be answered at the earliest.
- Can I talk to a Support Executive?
- Currently we are unable to provide you a telephonic conversation with our Tech Support Executive.
- I got a bug in your product. How do I report it?
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Send an email to our Tech Support team with details such as, the version of the product (mentioned in the product About box), system configuration such as OS version, type of the processor - Intel/ Mac - single or dual core (available in the 'About This Mac' window), a brief step by step description and crash reports if any.
A snapshot would be of great help to our support team to speed up the resolution process. - I sent in a question/ bug report/ feature request via email. When will I hear from you?
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Before you send an email, you can go through the support pages of each of the products or visit the forum. If you do not see the topic covered, you can then send an email to the Tech Support team.
We normally take one business day to respond to your emails, giving preference to our licensed users. However we look into every email sent to us.
While we will try our best to respond to your queries as early as possible, at times we may not reply within a business day due to the amount of emails we receive. In such cases we assure you that your query will be answered at the earliest.
We track all the feature requests and try to add them in the updates.
